Refund policy

At TR333S, all sales are final.

We do not accept returns, exchanges, or provide refunds for any products purchased through our store unless an item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must contact us immediately upon delivery at:

treetribe333@gmail.com

Your email must include:

Your order number
A description of the issue
Clear photos showing the defect, damage, or incorrect item

Failure to notify us within a reasonable timeframe after delivery may result in the claim being denied.

Resolution Process

All claims are reviewed on a case-by-case basis at the sole discretion of TR333S.

Depending on the situation, we may choose to:

Replace the item
Offer store credit
Provide a partial refund
Provide a full refund
Decline the claim if the issue does not qualify under this policy

TR333S reserves the right to request additional information before making a determination.

Non-Returnable Items

The following are not eligible for return, exchange, or refund:

Incorrect sizing selected by the customer
Buyer’s remorse
Normal wear and tear
Minor variations in color, print placement, or material
Damage caused by improper use, washing, or handling

Shipping Issues

TR333S is not responsible for packages lost, stolen, delayed, or damaged after they have been transferred to the shipping carrier. Customers are responsible for ensuring that their shipping address is entered correctly at checkout.

Chargebacks & Fraudulent Claims

By purchasing from TR333S, you agree not to initiate fraudulent chargebacks or payment disputes. Any fraudulent disputes may be challenged with evidence including order confirmations, tracking information, delivery confirmation, and customer communications.